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Question

day trips

  • September 1, 2026
  • 1 reply
  • 4 views

I can not activate my day trip in DuscoverEU app and I'm travelling with that train in few hours. It says that something went wrong....please reply as soon as possible

    1 reply

    Railmaster
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    • rvdborgt
    • Railmaster
    • September 1, 2026
    1. By “activate my day trip”, do you mean you are trying to add your journey to your pass? If not, then please describe the steps that lead to this error message.
    2. Is this the first travel day on this pass, or have you already used it?
    3. Please verify your device settings:
      https://help.interrail.com/hc/en-001/articles/7560433913245-What-should-my-device-settings-be-to-run-the-App
    4. If it still doesn't work, try:
      (a) Restart app.
      (b) Restart phone.
      (c) Turn flight mode on and off.
      (d) Uninstall and reinstall the app. You won't loose data.
    5. If that still doesn't work, then contact customer support:
      https://helpcentre.start-discover.eu/hc/en-gb/requests/new
      See this page for the information to include:
      https://helpcentre.start-discover.eu/hc/en-gb/articles/8751750407825-What-if-my-mobile-Pass-is-not-working
    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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