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Delay of 235 minutes - can't find train log!

  • 26 July 2023
  • 1 reply
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Hi there,

I traveled the NJ295 from Munich to Ancona, departure date 24 July. It was delayed by  (OOPS ANOTHER EDIT -)135 minutes (!!). I am now trying to file for compensation, but I cannot find the train anywhere on log websites. The problem is (maybe?) that this train usually travels to Rome, so the systems have maybe not been adapted to this. Does Interrail have train log files that they will consult or is proof all on me? I stupidly forgot to take pictures of the situation (can't remember the exact time of arrival as I was in a hurry getting off with two kids..)

Also, when filling out the file, does departure date count on the form or arrival date (which suffered the delay)?

 

Edit: I was looking for compensation for my seat reservationon the ÖBB site - it reports the train without any delay! Oh no!! How can that happen??

Thanks!!

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Best answer by rvdborgt 26 July 2023, 09:14

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You can claim compensation for the pass here:
https://www.interrail.eu/en/support/delay-compensation

You can claim compensation on your reservation here:

https://www.oebb.at/en/reiseplanung-services/kundenservice/refundierung-chatbot

Interrail do not have their own statistics but would rely on what the railways have registered. Maybe first ask ÖBB why your delay is not showing.

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