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Devolucion

  • March 3, 2022
  • 1 reply
  • 83 views
enf

Buenas, compramos un bono en noviembre para viajar en verano proximo, Dada la situacion belica actual , desconocemos si viajaremos, he visto que pone el bono 100% refundable, , Con que antelacion se puede devolverlo ?, gracias

March 3, 2022

I'm not sure what kind of voucher ("bono”) you mean. If you've bought a mobile pass that can be activated until 11 months after purchase (and is non-activated), then you should be able to request a refund from your account. According to this page, that is possible “within, and no later than six months from the last possible activation date of the Pass". So you still have time to decide and time to request a refund.

Although currently, there's no problem as long as you avoid Ukraine, Belarus and Russia.

1 reply

R
Railmaster
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  • rvdborgt
  • Railmaster
  • March 3, 2022

I'm not sure what kind of voucher ("bono”) you mean. If you've bought a mobile pass that can be activated until 11 months after purchase (and is non-activated), then you should be able to request a refund from your account. According to this page, that is possible “within, and no later than six months from the last possible activation date of the Pass". So you still have time to decide and time to request a refund.

Although currently, there's no problem as long as you avoid Ukraine, Belarus and Russia.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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