I did get a payment receipt. But not the pass. what can I do?
Best answer by Mukhammad
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Didn't get the pass
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We need a few more details - If it is a mobile pass have you received an e-mail with your pass details? How did you get payment confirmation?
You will probably need to contact customer service, but give us more details and we will try to help.
Whar does it say under "Order Overview" in your account at interrail.eu?
- Eurail Employee
- 212 replies
-
29 April 2023
- Answer
Hello
After checking in our system, we can see that your previous payment issue was already resolved. The payment has been processed by one of our agents for a full refund on Apr 21, 2023.
Have a nice day!
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