During the sale I bought a 1 month pass. The pament went through and I see a 252 euro transaction on my bank. The Interrail website said the payment was successful. But the order isn’t visible in Order overview, neither did I get a conformation email.
Solved
Didn't receive a pass but it was paid
Best answer by AnnaB
You need to contact Customer Support and ask for help. You can fill in this form.
You need to contact Customer Support and ask for help. You can fill in this form.
I don't think that the Eurail staff I tagged are working any more today. You can try contacting Customer Support through Social Media.
Mmm,
On which social media account should i contact them?
I know they are on Facebook and maybe Twitter?
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