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Didn't receive a pass but it was paid

  • 11 May 2022
  • 9 replies
  • 216 views

During the sale I bought a 1 month pass. The pament went through and I see a 252 euro transaction on my bank. The Interrail website said the payment was successful. But the order isn’t visible in Order overview, neither did I get a conformation email.

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Best answer by AnnaB 13 May 2022, 07:14

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9 replies

same with me

 

Userlevel 7
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You need to contact Customer Support and ask for help. You can fill in this form.

https://eurail.zendesk.com/hc/en-001/requests/new

We had the same. I’ve send multiple tickets via that URL, but zero response.

Userlevel 7
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@annie.papadopoulou @Claudi.Moll  Can you please look at this?

Thanks in advance

Didn’t hear anything back yet.

Userlevel 7
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I don't think that the Eurail staff I tagged are working any more today. You can try contacting Customer Support through Social Media.

 

Mmm,

 

On which social media account should i contact them?

Userlevel 7
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Mmm,

 

On which social media account should i contact them?

I know they are on Facebook and maybe Twitter?

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