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Error adding mobile Pass; details do not match

  • August 5, 2021
  • 1 reply
  • 77 views
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Mobile pass will not load into my phone. I get an error message: “Your details don’t match.” But the details I entered (from the “confirmation email”) DO match. Has anyone else experienced a similar problem?

Best answer by Nanja

Hi, I advise you to contact our Customer Support team directly here. They can look into it with you and assist you further. Cheers, 

1 reply

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Railmaster
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  • Nanja
  • Retired Community Manager
  • Answer
  • August 5, 2021

Hi, I advise you to contact our Customer Support team directly here. They can look into it with you and assist you further. Cheers, 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
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