I bought a 10 days global pass within 2 months. In the email and app it shows me there are 10 days in only 1 month. Why?
Answer
Error in 10 days global pass
Best answer by rvdborgt
Please report this to customer service:
https://eurail.zendesk.com/hc/en-001/requests/new
You can test whether the pass itself is OK: add the pass in the Rail Planner app and do the activation. Do make sure that you choose a start date far in the future, so you can cancel activation. After activation, go to My Pass, tap on your pass and check the validity period (should be 2 months) and the number of travel days (there should be 10).
After that, you can cancel activation again. There's no need to activate a pass in advance.
Please report this to customer service:
https://eurail.zendesk.com/hc/en-001/requests/new
You can test whether the pass itself is OK: add the pass in the Rail Planner app and do the activation. Do make sure that you choose a start date far in the future, so you can cancel activation. After activation, go to My Pass, tap on your pass and check the validity period (should be 2 months) and the number of travel days (there should be 10).
After that, you can cancel activation again. There's no need to activate a pass in advance.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.