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Exchange my consecutive german pass for 4 days to the pass for 3 days due to strike

I have a consecutive twin german pass for 4 days(before activation).

I need to exchange my pass to the pass for 3 days because of the strike in germany.

I can’t postpone my journey because my return flight is 4 days later.

How can I get my ticket exchanged or refunded with full fare(not 85%)?

And because of the situation, I want Eurail deal with this right now.

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Best answer by rvdborgt 8 December 2023, 08:04

Userlevel 7

+9

If you can't travel, you can get a refund of the worth of 1 travel day, based on Regulation 2021/782, article 18 (1) option a.

You'll have to request it here:

This doesn't need to be done right now, it can also be done after your trip.

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