I activated my pass and put in the first day (outbound/inbound). But now I can't see it any longer in the app :( it's away but inbound/outbound ist 1/2. What can I do? I can also don't put new dates in. The journey should start at the 16.july next step ist 19.july... I am not able to put in something before the 19.july
Best answer by AnnaB
View originalHave you started your travel? If not you should remove all travel days and deactivate the pass before midnight CET. Please read more below. Then ask again if your still have questions.
Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days.
Activation of pass
During the activation process, when you choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey, the advice is therefore not to activate the pass before the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance.
It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.
Activation of travel day
The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass, until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.
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