Skip to main content
Answer

Flexipass used days not working - more days than i deed

  • August 10, 2021
  • 3 replies
  • 253 views
C

hi,

I bought a flexipass 10 days during 2 months. I lost 2 days of traveling (the app is swipping the day) : so when I look back, day 2 and 6 are empty of journey : ‘It’s writing ‘NO JOURNEYS ADDED’ but impossible to use it. I send messages by mail and messager to INTERRAIL, but no solution receveid because of they are too busy. And my pass is ending the 31 of august.

Thanks a lot.

Best answer by Nanja

Hi, you did the right thing by contacting Customer Support. I'm sorry to hear that did not get back in touch with you yet. Can you please provide me with your email address?

3 replies

N
Railmaster
Forum|alt.badge.img+8
  • Nanja
  • Retired Community Manager
  • Answer
  • August 11, 2021

Hi, you did the right thing by contacting Customer Support. I'm sorry to hear that did not get back in touch with you yet. Can you please provide me with your email address?

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
Pamela
  • Pamela
  • Rail rookie
  • August 12, 2021

Hello Cédric

 

I've a similar problem, i need to switch my travel day from today to tomorrow. I've you receive a response ? 

Thanks 

N
Railmaster
Forum|alt.badge.img+8
  • Nanja
  • Retired Community Manager
  • August 12, 2021

Hi, can you provide me with your email address via a private message?

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
Terms and Conditions & Privacy PolicyAccessibility statement