Skip to main content
Question

"For security reasons, we need to review your Plus Pass"?

  • April 6, 2026
  • 8 replies
  • 80 views
R

I recently purchased a Global Plus Pass, which includes seat reservations. However, after making several seat reservations throughout my pass period, an error message started appearing when I tried to complete the "purchase," stating that Eurail needed to review my pass before making new seat reservations.

I've been trying to resolve this issue with support for 5 days without success (they say they are looking for a solution). Does this mean I'm unable to use a product I paid for? They say it's for safety reasons, but no one from support has clarified what those reasons are... I feel cheated.

Has anyone else experienced this? The days are passing and the seat availability is running out, and I'm unable to schedule my return trip to the airport to go home.

 

    8 replies

    A
    Railly clever
    Forum|alt.badge.img+10
    • AnnaB
    • Railly clever
    • April 6, 2026

    ​@Eurail Community Moderator 

    Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
      R
      Railmaster
      Forum|alt.badge.img+10
      • rvdborgt
      • Railmaster
      • April 6, 2026

      Is the problem only the ability to book reservations, or can't you use the pass either?

      If it's just booking reservations, then just plan as normal and if the reservation problem isn't resolved, then pay for a reservation and claim the expenses back from customer service.

      What reservation would you like to book? (Route, date, departure time)

      Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
      R

      Is the problem only the ability to book reservations, or can't you use the pass either?

      If it's just booking reservations, then just plan as normal and if the reservation problem isn't resolved, then pay for a reservation and claim the expenses back from customer service.

      What reservation would you like to book? (Route, date, departure time)

      Hello, and thank you for helping. Problem is with the reservations only. It can be a good idea, IF they do refund me, ofc.

      ralderton
      Railmaster
      Forum|alt.badge.img+8
      • ralderton
      • Railmaster
      • April 6, 2026

      I’ve never seen this before.

      Have you done anything that would be in breach of the Fair Use Policy, like booking overlapping reservations?

      https://plus.interrail.eu/en/pass-purchase-conditions#1775373236123736

      Even so, 5 days is a long time to be left without a response or a useable pass.

      R

      I’ve never seen this before.

      Have you done anything that would be in breach of the Fair Use Policy, like booking overlapping reservations?

      https://plus.interrail.eu/en/pass-purchase-conditions#1775373236123736

      Even so, 5 days is a long time to be left without a response or a useable pass.

      Ralderton, thank you for helping me.
      Well, now that you mention it, I did indeed make overlapping reservations due to a change of plans. I've already asked support to remove them already. Could this get me banned?!

      R
      Railmaster
      Forum|alt.badge.img+10
      • rvdborgt
      • Railmaster
      • April 6, 2026

      ​@Eurail Community Moderator If overlapping reservations were the problem, then support should really be able to find out immediately and respond the same day what the problem is. It cannot be that nobody was able to find out.

      Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
        R

        ​@Eurail Community Moderator If overlapping reservations were the problem, then support should really be able to find out immediately and respond the same day what the problem is. It cannot be that nobody was able to find out.

        Well, that’s true. No more answers from them on the last ~36 hours though

        W
        • WarrenCommunity Manager
        • Community Moderator
        • April 8, 2026

        Hi ​@Rogério Martins, I’m sorry for the delayed response. I’ve asked our Customer Service team to take a look at your request and get back to you as soon as possible. Thank you for your patience!

        “Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.”
        Terms and Conditions & Privacy PolicyAccessibility statement