My husband restarted you phone, and now I can't add my pass. We are stay at London.
Answer
Global mobile pass
Best answer by rvdborgt
OK, are you using the exact same last name and pass number from the confirmation e-mail? Make sure there are no spaces added etc.
If you are using the exact last name and pass number from the conformation mail, and it stil doesn't work, then:
- Please enable error logging via More > Settings (scroll to the bottom).
- Try it one more time, so logs are generated.
- Contact customer service and mention when you need to travel.
Do you see an error when you try to add the pass? If so, could you please post a screenshot? If there's no error, please post a screenshot of where you get stuck.
Hello, screenshot there
OK, are you using the exact same last name and pass number from the confirmation e-mail? Make sure there are no spaces added etc.
If you are using the exact last name and pass number from the conformation mail, and it stil doesn't work, then:
- Please enable error logging via More > Settings (scroll to the bottom).
- Try it one more time, so logs are generated.
- Contact customer service and mention when you need to travel.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.