I bought a mobile pass and I am asked a Pass cover number for train reservations. I do not know what to do, I need to book a TGV on the 4th of July from Paris to Lyon, can anyone help me please!
Best answer by AnnaB
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Have a mobile pass and I don't have Pass Cover Number for reservations
If you have an American Express card you can call SNCF. No need of Pass Cover Number.
https://www.sncf.com/en/customer-service/contact-us/telephone
Press #85 for English, no booking fees, reservations are sent via e-mail
For domestic French reservations, you can also call NS. Also no booking fees and they do accept VISA (+31 30 2300023).
To get your Pass Cover Number, if you still will need it, you need to contact Customer Support through this form and ask for the Pass Cover Number.
https://eurail.zendesk.com/hc/en-001/requests/new
Customer Support is currently overloaded with requests so you will probably have to be patient to get help. Please let Customer Support know what date your travel will start so that they can prioritise your request correctly.
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