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(help me😢) Exchange and refund of seat reservation Eurail pass ticket

  • 28 November 2022
  • 4 replies
  • 70 views

Can you help me? I booked a train from Budapest to Prague by Eurail Pass. I couldn't get on because of the Austrian train strike. I booked another train, but I missed it. I'm going to take a plane with a one-day ticket, but there's no other train today. Can I refund this train ticket or change it to the next day? please.

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Best answer by Angelo 28 November 2022, 20:38

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Userlevel 7
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Hi, Eurocity trains from Budapest to Prague go via Bratislava (Slovakia) and not via Vienna (Austria), except Regiojet, but they today operated the trains via Bratislava, so all trains should have operated today between Budapest and Prague. 

Userlevel 7
Badge +9

For exchange you can ask customer service via this link:

https://eurail.zendesk.com/hc/en-001/requests/new

Thank you. So, Does that mean you couldn't make it to this train?

Userlevel 7
Badge +9

No this train does not ride via Austria, this means it runs like planned, now it has 29 minutes delay and is arriving in an hour in Prague.

 

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