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Help! Need to change travel day the same day!

  • September 21, 2021
  • 1 reply
  • 125 views
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Hello community,

we’ve a huge problem right now. We’ve a mobile pass (7 days in a month) and tomorrow should be our last travel day. We’re in Lugano/ Switzerland and want to go back to Germany. 
But I didn’t manage to change the travel day (should be today once) and now we’re kind of forced to travel today cause the day is activated. 
We’ve booked and payed a hotel for two nights, so we really don’t want to travel today.

Does someone know wether there is any possibility to change the travel day or has made similar experiences??

I sent a mail to the interrail company, but they automatically texted me the answer can take within 7 days…

I hope someone can help us! 

Best wishes! 

Best answer by Nanja

Hi Elisa, you did the right thing by contacting our Customer Support team. As messages are priortized for Interrailers/ Eurailers currently travelling, I hope they got back to you in time. They will be able to deactivate a day for you. If you haven't been able to get in touch, I advise you to purchase a point to point ticket, keep the receipt and forward it to our Customer Support team. 

1 reply

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Railmaster
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  • Nanja
  • Retired Community Manager
  • Answer
  • September 22, 2021

Hi Elisa, you did the right thing by contacting our Customer Support team. As messages are priortized for Interrailers/ Eurailers currently travelling, I hope they got back to you in time. They will be able to deactivate a day for you. If you haven't been able to get in touch, I advise you to purchase a point to point ticket, keep the receipt and forward it to our Customer Support team. 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
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