I activated my pass and want to deactivate it to get a refund but I’m unable to do same online.
Does anyone know how to do it?
Best answer by rvdborgt
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How do I deactivate the pass?
You can only deactivate your pass in the app, in My Pass. For continuous passes, there's a button "Deactivate pass”; for flexipasses, you need to cancel all travel days you may have activated: select the travel day and tap on "Cancel travel day”.
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