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How to add a free child pass to order

  • 20 September 2022
  • 4 replies
  • 52 views

Hi

we are a small family of two adults and a 2 year old child, we would like to buy global passes and include a free child pass to be sure we can reserve a seat for our child on the high speed lines. But on the site, I can't select or enter the nomber of child pass after take our adult passes. Anyone have the solution ?

Tks

 

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Best answer by rvdborgt 20 September 2022, 08:03

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Userlevel 7
Badge +7

The free children are only included with the adult passes:

https://www.interrail.eu/en/interrail-passes/deals/free-travel-kids

You could order 1 adult pass with a free child and 1 youth pass.

I have ordered a pass for me ( adult ) and my son 9 year , but I have got only mine

what I did wrong ? 
hiw can i add my son ? 
thanks 

Userlevel 7
Badge +7

I have ordered a pass for me ( adult ) and my son 9 year , but I have got only mine

what I did wrong ? 
hiw can i add my son ?

You can't add a child yourself. Maybe support can do that:

https://eurail.zendesk.com/hc/en-001/requests/new

Userlevel 7
Badge +7

I have ordered a pass for me ( adult ) and my son 9 year , but I have got only mine

what I did wrong ? 
hiw can i add my son ? 
thanks 

As @rvdborgt says you need to contact Customer Support.

Are you sure that you added your son's personal information when you ordered the passes? What does the information in your confirmation email say? What does the information in your Interrail/Eurail account say?

 

There was another family recently with the same problem and they hade to make an exchange of passes and buy a new adult pass with a children's pass added.

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