The free children are only included with the adult passes:
https://www.interrail.eu/en/interrail-passes/deals/free-travel-kids
You could order 1 adult pass with a free child and 1 youth pass.
I have ordered a pass for me ( adult ) and my son 9 year , but I have got only mine
what I did wrong ?
hiw can i add my son ?
thanks
I have ordered a pass for me ( adult ) and my son 9 year , but I have got only mine
what I did wrong ?
hiw can i add my son ?
You can't add a child yourself. Maybe support can do that:
https://eurail.zendesk.com/hc/en-001/requests/new
I have ordered a pass for me ( adult ) and my son 9 year , but I have got only mine
what I did wrong ?
hiw can i add my son ?
thanks
As @rvdborgt says you need to contact Customer Support.
Are you sure that you added your son's personal information when you ordered the passes? What does the information in your confirmation email say? What does the information in your Interrail/Eurail account say?
There was another family recently with the same problem and they hade to make an exchange of passes and buy a new adult pass with a children's pass added.