Hi all, I’m travelling with my family of 5 and can not get my pass and those of my wife and kids to appear on the app. It bounces me back and forth but ultimately unsuccessfully.
how can we get on a train without the app or get the app to appear.
there is no phone number to ring and the chat bot is down. I submitted a query but will be waiting on a reply to that.
Solved
how to bring my pass up on the app
Best answer by rvdborgt
Are you following the steps described here?
If that doesn't work for you, then please describe at exactly which step you're stuck. Please post a screenshot of where that is. Also if you see any error message, then please post a screenshot of it.
If you need customer support, then use the chat in the app (ask for a human) or use this form:
https://www.interrail.eu/en/interrail-passes/interrail-mobile-pass/getting-started
Are you following the steps described here?
If that doesn't work for you, then please describe at exactly which step you're stuck. Please post a screenshot of where that is. Also if you see any error message, then please post a screenshot of it.
If you need customer support, then use the chat in the app (ask for a human) or use this form:
https://www.interrail.eu/en/interrail-passes/interrail-mobile-pass/getting-started
Maybe describe your setup as well. Do you have (or want to have) 1 phone, with 1 app, and 5 different passes loaded on the single phone? Or is it several phones, each with their own app and each with their own pass? Your description sounds like the first option above.
Are you stuck at the stage where it is trying to send you an email with a confirmation code, or what specifically is failing?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.