How to change passport number on activated pass

  • 1 August 2022
  • 2 replies

Hi everyone,

My passport got stolen on one of the journeys and now I want to change my old passport number on my pass to my new passport number, but the pass has already been activated. Can anyone tell me how to change this? I have already contacted support but haven’t heard anything and since I am travelling this monday to the UK I really need to change my pass ID-number to my current number pretty urgently. Anyone have a solution?

Many thanks.


Best answer by AnnaB 1 August 2022, 17:05

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2 replies

Userlevel 7
Badge +8

You need to get help from Customer Support with this. Use the form below and clearly write when you will be travelling.


Thank you very much @AnnaB!