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How to get the wrong date of birth correct?

  • 14 September 2021
  • 3 replies
  • 244 views

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My mobile passport's passenger data has the wrong date of birth. The customer service team reported that they have changed it, but unfortunately it is still wrong. The trip begins pretty soon. What could I do to get it right?

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Best answer by Nanja 15 September 2021, 16:08

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Userlevel 7
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Hi there, can you provide me with your email address via a private message, please? Then we can get it changed to the right date of birth for you, today. Cheers, 

I have the same issue and travelling tomorrow! Could you please help me change the date to the right one? Thanks 

Userlevel 7
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I have the same issue and travelling tomorrow! Could you please help me change the date to the right one? Thanks 

@philipandcaro 

Only Customer Support can help you with this. Use the form below.

 https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support is currently overloaded with requests so you will probably have to be patient to get help. Please let Customer Support know what date your travel will start so that they can prioritise your request correctly. 

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