I added a travel day for today accidentally

  • 20 July 2022
  • 3 replies

I added a travel day in error for today 20 Jul, but my trip is not until Tuesday 26 Jul. Please help! This is my second last travel day 😢 and I really really need it! 


Best answer by Anonymous 22 July 2022, 15:06

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3 replies

Hello there,

Thank you for your question! Could you please send me a private message with your order number? 

In general, you can cancel a travel day any time before the start of that day (00:00 CET). Go to your Pass in My Pass section and tap cancel travel day.

I look forward to your reply!


Thanks Annie - sent you a message 

My problem is I added a travel day for the current day and therefore could not cancel it. I did not have any journeys on that day but I still lost a travel day due to the set up of the mobile pass.