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I added a travel day for today accidentally

  • July 20, 2022
  • 3 replies
  • 150 views
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I added a travel day in error for today 20 Jul, but my trip is not until Tuesday 26 Jul. Please help! This is my second last travel day 😢 and I really really need it! 

Best answer by Anonymous

Hello there,

Thank you for your question! Could you please send me a private message with your order number? 


In general, you can cancel a travel day any time before the start of that day (00:00 CET). Go to your Pass in My Pass section and tap cancel travel day.

I look forward to your reply!
 

-Annie

3 replies

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  • Anonymous
  • Answer
  • July 22, 2022

Hello there,

Thank you for your question! Could you please send me a private message with your order number? 


In general, you can cancel a travel day any time before the start of that day (00:00 CET). Go to your Pass in My Pass section and tap cancel travel day.

I look forward to your reply!
 

-Annie

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S
  • SiobhanSmit
  • Author
  • Rail rookie
  • July 22, 2022

Thanks Annie - sent you a message 

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  • SiobhanSmit
  • Author
  • Rail rookie
  • July 23, 2022

My problem is I added a travel day for the current day and therefore could not cancel it. I did not have any journeys on that day but I still lost a travel day due to the set up of the mobile pass. 

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