I added a travel day in error for today 20 Jul, but my trip is not until Tuesday 26 Jul. Please help! This is my second last travel day 😢 and I really really need it!
Best answer by Anonymous
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A
Hello there,
Thank you for your question! Could you please send me a private message with your order number?
In general, you can cancel a travel day any time before the start of that day (00:00 CET). Go to your Pass in My Pass section and tap cancel travel day.
I look forward to your reply!
-Annie
Thanks Annie - sent you a message
My problem is I added a travel day for the current day and therefore could not cancel it. I did not have any journeys on that day but I still lost a travel day due to the set up of the mobile pass.
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