i bought train tickets before activating my pass. what do i do?

Question

I didn’t realise I had to activator my interrail pass as I already had the pass numbers.
today I booked an English LNER train which when I checked said it accepted interrail global passes. However, when I booked it didn’t ask for the pass number. I didn’t receive any discount.

later on today I received communications from interrail asking me to activate my pass and download the app. When o search for the same train through the app it looks a lot cheaper.

what do I do? How do I get a refund?
I’ve also paid for other trains before activating my pass. In total I’ve spent about £200 on top of my £450 interrail pass.

Eurail Community Moderator · Accepted Answer

Hi Jenny, we hope you’ve already been able to reach out to our customer service team to get this sorted. If not yet, feel free to contact them anytime by sharing the details of your request via this link: https://eurail.zendesk.com/hc/en-001/requests/new

Thank you!

rvdborgt · Answer

The pass is your ticket. You never have to buy tickets for trains included in the pass. Only reservations are needed/recommended for some trains. In Great Britain, all trains are included, except Heathrow Express, and reservations are optional and free of charge (except Eurostar and sleeper trains).

I think you'd better start with a general introduction like this one:

https://www.seat61.com/how-to-use-an-interrail-pass.htm

For reservations, check this page:

https://www.seat61.com/interrail-and-eurail-reservations.htm

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