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I can't install app on new phone. What to do?

  • June 30, 2022
  • 1 reply
  • 100 views

Hi all I need urgent help  phone broke and i can't install app on new phone. Am stranded on the road by my self. Help please asap

Best answer by AnnaB

You need to contact Customer Support through this form immediately and ask them to disconnect your pass from your broken phone. Clearly write that you are currently travelling and that you can't travel more without the help from Customer Support. 

https://eurail.zendesk.com/hc/en-001/requests/new

1 reply

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  • Railly clever
  • Answer
  • June 30, 2022

You need to contact Customer Support through this form immediately and ask them to disconnect your pass from your broken phone. Clearly write that you are currently travelling and that you can't travel more without the help from Customer Support. 

https://eurail.zendesk.com/hc/en-001/requests/new