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I changed country of residence, can I change it?

  • November 20, 2023
  • 3 replies
  • 109 views
Timothee Mercier

I am undergoing an internship in Amsterdam, but my official residence is in France. Unfortunately, I mistakenly selected the Netherlands as my country of residence during the purchase process.

Sadly it is impossible to make the change online, but given that the purchase was made less than 10 minutes ago, I kindly request some assistance in rectifying this error. It is crucial for me to have the pass correctly reflect my French residency, as I plan to travel from and back to France.

Thank you for your support.

Best answer by rvdborgt

Is it possible to change the country of residence still after several months from the purchase if I move to another country for example? Thank you.

Possibly, as long as the pass is not active yet. You'll have to ask customer service.

    3 replies

    R
    Railmaster
    Forum|alt.badge.img+10
    • rvdborgt
    • Railmaster
    • November 20, 2023

    Please contact customer service here:

    https://eurail.zendesk.com/hc/en-001/requests/new

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
    K
    • KatV
    • Rail rookie
    • July 3, 2025

    Is it possible to change the country of residence still after several months from the purchase if I move to another country for example? Thank you.

    R
    Railmaster
    Forum|alt.badge.img+10
    • rvdborgt
    • Railmaster
    • Answer
    • July 3, 2025

    Is it possible to change the country of residence still after several months from the purchase if I move to another country for example? Thank you.

    Possibly, as long as the pass is not active yet. You'll have to ask customer service.

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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