I didn't get the confirmation email, so I can't make reservations

  • 21 April 2023
  • 1 reply

I purchased a rail pass yesterday but never got the email so I can’t book any seat reservations. I’ve emailled support but they say 2 days before I can expect a response.

I’m freaking out because some of the trains I need to book are already showing sold out in some time slots. Is there any way I can contact someone from the company?


Best answer by rvdborgt 21 April 2023, 09:20

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Userlevel 7
Badge +9

You can book many trains without having a pass. If you list them here (with route, date and departure time), then people can advise where to book. You can also check for yourself here:

Or in this thread: