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I have a continuous pass but no more travel day

T

Hello 

I bought a continuous pass for two months but the app tell me that I don't have travel days left. My pass already began but I can't use it!

Thomas 

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Best answer by rvdborgt 8 July 2022, 17:14

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6 replies

R
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Userlevel 7
Badge +9

Go to My Pass. What is the validity period mentioned?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
A
Rank
Userlevel 7
Badge +9

Have you activated the pass? In that case, what start date did you choose?

Can you post a screen shot of "My Trip"? Remove all personal information.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
T

I started the pass the 6th of jully and I sent an email but didn't get any answer in a week

 

R
Rank
Userlevel 7
Badge +9

I started the pass the 6th of jully and I sent an email but didn't get any answer in a week

You have 61 days left, so that looks OK. Could you please post a screenshot of My Pass? (Wipe out personal information.)

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
T

 

R
Rank
Userlevel 7
Badge +9

That looks OK. So when does the app tell you that you have no travel days left? Could you post a screenshot?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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