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I have a continuous pass but no more travel day

  • July 8, 2022
  • 6 replies
  • 98 views

Hello 

I bought a continuous pass for two months but the app tell me that I don't have travel days left. My pass already began but I can't use it!

Thomas 

Best answer by rvdborgt

That looks OK. So when does the app tell you that you have no travel days left? Could you post a screenshot?

6 replies

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  • Railmaster
  • July 8, 2022

Go to My Pass. What is the validity period mentioned?


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  • Railly clever
  • July 8, 2022

Have you activated the pass? In that case, what start date did you choose?

Can you post a screen shot of "My Trip"? Remove all personal information.


  • Author
  • Rail rookie
  • July 8, 2022

I started the pass the 6th of jully and I sent an email but didn't get any answer in a week

 


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  • Railmaster
  • July 8, 2022

I started the pass the 6th of jully and I sent an email but didn't get any answer in a week

You have 61 days left, so that looks OK. Could you please post a screenshot of My Pass? (Wipe out personal information.)


  • Author
  • Rail rookie
  • July 8, 2022

 


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  • Railmaster
  • Answer
  • July 8, 2022

That looks OK. So when does the app tell you that you have no travel days left? Could you post a screenshot?