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I ordered a pass but did not receive confirmation Mail

  • 22 July 2022
  • 1 reply
  • 36 views
Hanna Laackmann

Hello :) 

I ordered a pass and already payed for it but didn’t get a confirmation EMail… My boyfriend who ordered at the same time got one. Also the website says that there is no booking on my profile… Do you have any ideas what

to do now?

thx

Hanna

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Best answer by Al_G 22 July 2022, 12:26

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It sounds like perhaps the order didn’t complete, you should contact customer services to resolve this.

 

https://eurail.zendesk.com/hc/en-001/requests/new

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