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I ordered a pass but did not receive confirmation Mail

  • July 22, 2022
  • 1 reply
  • 40 views

Hanna Laackmann

Hello :) 

I ordered a pass and already payed for it but didn’t get a confirmation EMail… My boyfriend who ordered at the same time got one. Also the website says that there is no booking on my profile… Do you have any ideas what

to do now?

thx

Hanna

Best answer by Al_G

It sounds like perhaps the order didn’t complete, you should contact customer services to resolve this.

 

https://eurail.zendesk.com/hc/en-001/requests/new

1 reply

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  • Answer
  • July 22, 2022

It sounds like perhaps the order didn’t complete, you should contact customer services to resolve this.

 

https://eurail.zendesk.com/hc/en-001/requests/new