I ask one more timeđĽ˛
I bought mobile pass and switched my first name and last name. For example, my name is Jenny Kim but I wrote âKimâ in first name and  âJennyâ in last name. That doesnât match my passport name
Is this a critical problem?
I sent an e-mail to the customer service team but they didnât answer
Please help me
Hi
This should not be a problem, since the 2 names match the Passport, even if its in the wrong order.Â
If you really want that to be changed, you would have to contact the customer service, since the agents are the only ones able to change details of a traveller.Â
Have a lovely day!Â
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