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ID number for mobile pass activation not accepted

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  • pia
  • Rail rookie
  • 1 reply

Hello!

My name ist Pia and I just purchased my Mobile Pass for the next two months. The whole registration process worked out as described until I reached the 3rd and last step, in which one has to activate the pass by entering one´s ID or passport number. I tried my ID number (which is not expired, I checked) lots of times, but the Interrail App keeps rejecting it, asking me to try again.

Has this happened to someone else?

I am very thankful for every piece of advice!

Dear regards,

Pia

 

Best answer by Nanja

Hi Pia, your topic has been redirected to our Customer Support team. They will get back to you via email as soon as possible to assist you further. Cheers, 

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    5 replies

    seewulf
    Railmaster
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    • seewulf
    • Railmaster
    • 2404 replies
    • June 20, 2021

    Maybe wait for a Response from @Nanja .

    I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
    N
    1 person likes this
    • N
      Nanja
    N
    Railmaster
    Forum|alt.badge.img+8
    • Nanja
    • Retired Community Manager
    • 873 replies
    • Answer
    • June 22, 2021

    Hi Pia, your topic has been redirected to our Customer Support team. They will get back to you via email as soon as possible to assist you further. Cheers, 

    Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
    P
    • pia
    • Author
    • Rail rookie
    • 1 reply
    • June 22, 2021

    Thank you, I was able to solve the problem! :

    P
    Full steam ahead
    • Peter
    • Full steam ahead
    • 3 replies
    • July 1, 2021

    Hi Pia

    I have the same issue as you with Step 3 of the Activation process! What was the solution?

    I note that my ID/ Passport details are not visible in my Order Overview, which is probably the reason why all my password attempts are being rejected when I try to enter my passport number.

    URGENT: I need a quick solution as I need to activate my Pass on 5 July

    Remarks

    1. I do not recall ever having created a password for using the app, only a password for My Interrail Account, so it seems strange to ask the user to enter a password that was never created!
    2. There does not seem to be a place in My Interrail Account to add/change a password, or what the current password is. This is not user-friendly.

    .

    seewulf
    Railmaster
    Forum|alt.badge.img+15
    • seewulf
    • Railmaster
    • 2404 replies
    • July 1, 2021

    @pia  can you help?

    I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers

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