Hello!

My name is Victoire, I purchased some month ago a mobile pass for this month. I didn’t activate it right away but I tried today and did not have a positive outcome… In fact, I followed the whole registration process and it worked out as described until I reached the 3rd and last step, in which one has to activate the pass by entering one´s ID or passport number. I tried many times my ID number (which is not expired), but the Interrail App keeps rejecting it, asking me to try again.

I am in a hurry because my departure is in a few days… I have read that it happened to some people, do you know what can I do to solve this problem before my departure ?

I am very thankful for every piece of advice!

Regards,

Victoire