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Impossibility to acess the app due to IOS 13.0


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  • Author
  • Full steam ahead
  • 16 replies
  • May 14, 2022

Hello @Katia Hervy,

I have just been refunded by Interrail. I just sent the receipts of my different extra payments for the train journeys, and when my pass was over, I was refunded. I hope it will be as quick for you as it has been for me and I wish you a nice travel !


Katia Hervy
Keeps calm and carries on
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  • Keeps calm and carries on
  • 14 replies
  • May 14, 2022
Ziblibli wrote:

Hello @Katia Hervy,

I have just been refunded by Interrail. I just sent the receipts of my different extra payments for the train journeys, and when my pass was over, I was refunded. I hope it will be as quick for you as it has been for me and I wish you a nice travel !

 

Yes I was also contacted and refund is being processed. Quite a relief to get all this sorted in the end 😅 Fingers crossed the app will keep working for a while for anyone with older phones!


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  • Railmaster
  • 10250 replies
  • May 14, 2022
Katia Hervy wrote:

Yes I was also contacted and refund is being processed. Quite a relief to get all this sorted in the end 😅 Fingers crossed the app will keep working for a while for anyone with older phones!

They've just updated the conditions of use to a minimum requirement of iOS 13. Android 6 is still unchanged.


Simon Smith
Full steam ahead
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  • Full steam ahead
  • 16 replies
  • May 16, 2022
rvdborgt wrote:
Katia Hervy wrote:

Yes I was also contacted and refund is being processed. Quite a relief to get all this sorted in the end 😅 Fingers crossed the app will keep working for a while for anyone with older phones!

They've just updated the conditions of use to a minimum requirement of iOS 13. Android 6 is still unchanged.

Oh dear, I was going to use my iPad Air but I can’t upgrade it to iOS 13 and I’ve just activated the pass. How easy is it to move it to my phone? Or can I exchange it for a paper pass?


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  • Railly clever
  • 5882 replies
  • May 17, 2022
Simon Smith wrote:
rvdborgt wrote:
Katia Hervy wrote:

Yes I was also contacted and refund is being processed. Quite a relief to get all this sorted in the end 😅 Fingers crossed the app will keep working for a while for anyone with older phones!

They've just updated the conditions of use to a minimum requirement of iOS 13. Android 6 is still unchanged.

Oh dear, I was going to use my iPad Air but I can’t upgrade it to iOS 13 and I’ve just activated the pass. How easy is it to move it to my phone? Or can I exchange it for a paper pass?

You need to contact Customer Support to ask them to disconnect the pass from your iPad. Then you can connect the pass to your phone. You can use this form to contact Customer Support:

https://eurail.zendesk.com/hc/en-001/requests/new

 


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  • Railmaster
  • 10250 replies
  • May 17, 2022

If you've bought the pass before 29 April, you're technically still entitled to use iOS 10. But don't attempt to update the app, I'd say.


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