Inbound/Outbound technically bad in App

  • 11 June 2022
  • 2 replies


we are traveling with my parents in law. Unfortunately their 2nd inbound/outbound jurney was activated on a day where they did not use it. We are traveling from germany to and within france. On the 7th of june they took the train from paris to lyon. On this jurney their outbound was acticated even though it obviously wasn’t their outbound to germany (see picture). Now we cannot activate their actual outbound from straßburg back to berlin tomorrow.

With my Mobile App this could not be possibly done, since the App doesn‘t allow to choose inbound/outbound outside the the residence country). The Support is not answering. Can someone please help us.?


Best answer by seewulf 11 June 2022, 18:59

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Userlevel 7
Badge +14

Customer service is the only one that can assist here maybe you contact them via different Social Media channels.