Hi everyone ! Any idea to solve my problem ? here it is.
2 days are indicated Travel day in My Trip while I cancelled these trips. I onlyThanks !!!
I can no more use them and in the same time My Pass says the days are free…
Thanks !!!
Answer
Informations between My pass and My trip not similar
Best answer by rvdborgt
What do you mean by "My Pass says the days are free”? Do you have a screenshot?
Do note that just removing a journey from My Pass does not deactivate/cancel a travel day. To cancel a travel day, go to My Pass, select the travel day and then tap on "Cancel travel day”.
It's best not to activate travel days in advance. If you postpone plans and forget to cancel your travel day, then you loose it.
+16What do you mean by "My Pass says the days are free”? Do you have a screenshot?
Do note that just removing a journey from My Pass does not deactivate/cancel a travel day. To cancel a travel day, go to My Pass, select the travel day and then tap on "Cancel travel day”.
It's best not to activate travel days in advance. If you postpone plans and forget to cancel your travel day, then you loose it.
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Many thanks for your elements. Here are the screenshots
Seems like I have only removed and not cancelled ?
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