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Inquiring about canceling our Europe Star ticket and obtaining a refund.

  • July 6, 2023
  • 3 replies
  • 81 views

Hi,

We are concerned about the current situation regarding the riots in France, and we would like to inquire about the possibility of canceling our Europe Star ticket and obtaining a refund.

Best answer by rvdborgt

Whether you have a regular ticket or a reservation (with a Eurail pass), you need to contact the place where you bought it.

If you bought a pass reservation through Eurail, then contact customer service here:

https://eurail.zendesk.com/hc/en-001/requests/new

Eurostar pass reservations are normally not refundable, only changeable for a fee.

3 replies

Forum|alt.badge.img+10
  • Railmaster
  • Answer
  • July 6, 2023

Whether you have a regular ticket or a reservation (with a Eurail pass), you need to contact the place where you bought it.

If you bought a pass reservation through Eurail, then contact customer service here:

https://eurail.zendesk.com/hc/en-001/requests/new

Eurostar pass reservations are normally not refundable, only changeable for a fee.


  • Author
  • Rail rookie
  • July 6, 2023

Thanks for your reply, I would like to contact the customer service!

Have a nice day :-)


Forum|alt.badge.img+6
  • Full steam ahead
  • July 6, 2023

Btw there are no riots anymore in France and the situation has always been pretty safe as long as you didn't go to the suburbs at night.

Life goes as usual.

There's no real need to cancel your trip imho