I brought a promo global pass and am unable to add my mobile pass to the rail planner app.
When I do try add the pass it says ‘Something went wrong’.
Ive tried and couldnt previously activate my pass and the validation period is for 1 month and it runs out today. Slightly worried as I am supposed to be travelling from Paris to Amsterdam on Saturday and need to reserve seats! I also don’t want to lose my money!
any help welcome,
thank you,
Marcus
Best answer by Claudi.
Hello, the “Something went wrong” message could indicate a few things:
The pass is already activated on another device. In that case please reach out to our customer service team so that we can disconnect it on your behalf.
Your WiFi connection is not strong/stable enough
Your device's settings are interfering with the app - please double check that your phone uses the Gregorian calendar, time zone is set to “automatic” and the 24-hour time display is switched off.
Hello, the “Something went wrong” message could indicate a few things:
The pass is already activated on another device. In that case please reach out to our customer service team so that we can disconnect it on your behalf.
Your WiFi connection is not strong/stable enough
Your device's settings are interfering with the app - please double check that your phone uses the Gregorian calendar, time zone is set to “automatic” and the 24-hour time display is switched off.
I hope that helps!
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