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Invalid Pass cover number

  • September 17, 2021
  • 3 replies
  • 316 views
Tarun Kumar

Hi, I haven’t got a pass cover number and issuer details when I bought eurail pass from an external vendor. When I contacted the eurail support care over mail they gave me a number but it says invalid. Can anyone help with how to proceed further ?

Best answer by Nanja

Hi Tarun, I provided you with a number and issuer details by replying to your private message. I trust it is solved now. If not, do not hesitate to reach out. 

3 replies

N
Railmaster
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  • Nanja
  • Retired Community Manager
  • Answer
  • September 20, 2021

Hi Tarun, I provided you with a number and issuer details by replying to your private message. I trust it is solved now. If not, do not hesitate to reach out. 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
B
  • BiliVo
  • Rail rookie
  • June 25, 2022

Hi! 

I have a similar problem. I bought the Interrail France ticket and wanted to book seat reservations for my train from Paris Gare de Lyon to Avignon (TGV). However, I can’t make any reservations as my pass cover reference is incorrect / invalid.

 

Could you kindly help me out? Thanks!

Biljana

A
Railly clever
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  • AnnaB
  • Railly clever
  • June 25, 2022

Do you have a mobile pass, in that case you don't have a pass cover number. I guess that you are trying to make reservations for French trains through b-europe.

You can call  b-europe and make the reservation. No need of Pass Cover Number.

The phone call is rather expensive.

https://www.b-europe.com/EN/Contact/Contact-Centre

 

The best way to make reservations for French trains is to call SNCF. No need of Pass Cover Number. 

https://www.sncf.com/en/customer-service/contact-us/telephone

 

 Press #85 for English, no booking fees, reservations are sent via e-mail

 

To get your Pass Cover Number, if you still will need it, you need to contact Customer Support through this form and ask for the Pass Cover Number.

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support is currently overloaded with requests so you will probably have to be patient to get help. Please let Customer Support know what date your travel will start so that they can prioritise your request correctly.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
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