Answer

issue with re-activating the mobile pass on the same phone

Forum|Forum|4 years ago
September 11, 2021
2 replies
308 views

Roel van Rijnbach
Right on track

hi,

I had my mobile pass succesfully activated on my phone.

Later I needed to re-install the rail planner app on the same phone.
This was no problem.

However when trying to re- activate my mobile pass on the (same) phone I received a message that the pass was

already activated on another device.

result is that I cannot travel.

please advise

Best answer by seewulf

Get in Contact with Customer Service via Facebook,Twitter or via this From :) https://eurail.zendesk.com/hc/en-001/requests/new they can open your pass for a 2nd Activation :)

+16

seewulf
Railmaster
Answer
Forum|Forum|4 years ago
September 11, 2021

Get in Contact with Customer Service via Facebook,Twitter or via this From :) https://eurail.zendesk.com/hc/en-001/requests/new they can open your pass for a 2nd Activation :)

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers