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Issues with the Rail Planner

  • April 20, 2022
  • 1 reply
  • 282 views
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I will be travelling to Europe in a few days time and have registered with a EURail Global Pass. While the ‘Planner’ function in the app has been useful for ‘My Trip’, I have faced repeated issues where the selected date of the travel either disappears or is adjusted to the wrong date. Can this be resolved ASAP? For a large organization such as EURail, app issues like the above-mentioned should not be occurring on a permanent basis as it affects travelers who should have ease going from place to place on time. 

Best answer by Nanja

Hi eyeofthetiger810, apologies for the late reply. I see you have not filled out the Customer Support form yet, or at least not with the email address you are using for your account. Could you please do so here? This way we have all information we need to assist you further. 

1 reply

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Railmaster
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  • Nanja
  • Retired Community Manager
  • Answer
  • April 26, 2022

Hi eyeofthetiger810, apologies for the late reply. I see you have not filled out the Customer Support form yet, or at least not with the email address you are using for your account. Could you please do so here? This way we have all information we need to assist you further. 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
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