Best answer by AnnaB
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leaving in 3 hours, cannot activate my pass
Contact Customer Support using this form and say that you need immediate help as you will be travelling in some hours.
https://eurail.zendesk.com/hc/en-001/requests/new
Thank you, I have sent email using the form above already, waiting for reply.
Still have not received reply.. how should we do as the train will be departing in 2 hours
Have you checked for app updates? Check the version under More and scroll to the bottom. The app version should be 23.2.0. If it's lower, please update and try the activation again.
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Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.