My pass has been sitting in my app for months , inactivated without problems. I opened the app today and it is not there and will not let me re add - keeps coming up with error message. I have no new device, and have booked all my reservations successfully using my details. Does anyone know how to solve this issue, have contacted Interrail in as many ways as possible ? Very urgent
Solved
leaving in less than 48 hours but pass won’t activate
Best answer by AnnaB
Do you have an IPhone or Android?
Have you downloaded the latest version of the app?
Have you restarted the phone after downloadning the latest version of the app?
If you post screen shots of the error messages here hopefully someone can help.
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