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Lost confirmation email for mobile pass

  • 21 July 2021
  • 1 reply
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Help! My daughter is on a train in Germany, having made reservations and getting on the train without activating her mobile pass.  She now can not find the confirmation email to activiate.  What to do?  Customer service for eurail pass said they will get back to us in 4 business days - but she is on the train now!  Any ideas?

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Best answer by seewulf 21 July 2021, 20:31

nothing more than open a case on this support form can be done so far :/

https://eurail.zendesk.com/hc/en-001/requests/new

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nothing more than open a case on this support form can be done so far :/

https://eurail.zendesk.com/hc/en-001/requests/new

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