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Lost confirmation email for mobile pass

  • July 21, 2021
  • 1 reply
  • 86 views
Sharon Sellers

Help! My daughter is on a train in Germany, having made reservations and getting on the train without activating her mobile pass.  She now can not find the confirmation email to activiate.  What to do?  Customer service for eurail pass said they will get back to us in 4 business days - but she is on the train now!  Any ideas?

Best answer by seewulf

nothing more than open a case on this support form can be done so far :/

https://eurail.zendesk.com/hc/en-001/requests/new

    1 reply

    seewulf
    Railmaster
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    • seewulf
    • Railmaster
    • Answer
    • July 21, 2021

    nothing more than open a case on this support form can be done so far :/

    https://eurail.zendesk.com/hc/en-001/requests/new

    I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
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