My confirmation email for my first class global pass has disappeared. Please help! I start travelling next week. thanks. I imagine it is not a good idea to put my email address here?
Answer
lost email confirmation for my mobile pass
Best answer by thibcabe
This is an issue on your side : check your spam folder, everywhere.
If you can't find it contact customer support and mention your travel date in the header : https://eurail.zendesk.com/hc/en-001/requests/new
They'll probably be helpful. :)
This is an issue on your side : check your spam folder, everywhere.
If you can't find it contact customer support and mention your travel date in the header : https://eurail.zendesk.com/hc/en-001/requests/new
They'll probably be helpful. :)
Just FYI: all you really need is the pass number and you can also find that in your Eurail account, in the Order overview.
good to know that. thanks for all your help! very much appreciated. I do still wish I had the ease of the paper pass though! (tbh, am of an age now when the focus on mobile use can be challenging at times….)
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.