lost email confirmation for my mobile pass

  • 30 March 2024
  • 4 replies

Userlevel 1

My confirmation email for my first class global pass has disappeared. Please help! I start travelling next week.  thanks.  I imagine it is not a good idea to put my email address here?


Best answer by thibcabe 31 March 2024, 14:11

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4 replies

Userlevel 7
Badge +5

This is an issue on your side : check your spam folder, everywhere.

If you can't find it contact customer support and mention your travel date in the header :

They'll probably be helpful. :)

Userlevel 1

Thanks thibcabe - they did indeed respond and it’s sorted. Hurray. 


Userlevel 7
Badge +9

Just FYI: all you really need is the pass number and you can also find that in your Eurail account, in the Order overview.

Userlevel 1

good to know that. thanks for all your help! very much appreciated.  I do still wish I had the ease of the paper pass though! (tbh, am of an age now when the focus on mobile use can be challenging at times….)