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Hey, 

My phone got stolen this weekend which had my mobile pass activated on it. I’m set to travel on Friday but I’m unable to activate my pass on a new device. I have used two methods of contact on the website and they said to wait roughly 4 and 7 days for a reply. I’m worried that I won’t get a reply and sort out my pass before my travel start on Friday (27/08).  Please can anyone provide any help or advice on how to get this sorted before Friday? 

 

Thanks a lot in advance!

Hi Rob,

 

I am sorry to learn your phone got stolen. I see in our system that one of my colleagues has already helped you (Rob E., order number IN30234994) by unregistering the Pass from your old phone. I trust you have managed to retrieve the Pass and continue travelling. Please let us know otherwise. 

 

Kind regards


Hi @Felipe.iturrieta the same happened to me, what Can I do?


Hi @Felipe.iturrieta the same happened to me, what Can I do?

Open a case here https://eurail.zendesk.com/hc/en-001/requests/new or via Facebook,Twitter as only Customer Service can deactivate the pass on your old phone :)


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