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lost Mobile pass

  • 23 July 2021
  • 2 replies
  • 126 views
Hilde Dollen

Hi! My friend lost her phone and with that, her mobile pass. We tried to upload her pass on one of our phones, but I won't let the pass be on two mobile phones. Tomorrow we'll have a travel day and she really needs her pass for it. What can we do?

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Best answer by seewulf 23 July 2021, 02:11

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seewulf
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Badge +14

Open a case on this form 🙂https://eurail.zendesk.com/hc/en-001/requests/new

and wait for a response :)

Maybe send to @Nanja  a private message with your booking details as she is the manager of this community and our connection to the Support staff :)

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
Hilde Dollen

Thank you, I've just sent @Nanja a message.

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