I lost my phone but i am buying a new one today. Im hoping that when i get this new phone and i download my icloud data back onto my new phone and since i will have the same number the mobile pass will still work. Does anyone have any info or experience that can answer this question for me?
Best answer by AnnaB
View originalThe pass is connected to the phone and only Customer Support can disconnect the pass from your lost phone. Only then can you connect your pass to the new phone.
You should immediately contact Customer Support through this form. Customer Support is overloaded with requests so you need to clearly write that you are currently travelling and that you can't continue your travel without help, so that Customer Support can prioritise your request correctly.
https://eurail.zendesk.com/hc/en-001/requests/new
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