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Lost phone with mobile pass while traveling

  • 27 August 2021
  • 5 replies
  • 79 views

I’m traveling with an Interrail pass and I’ve lost my phone. I got a new phone but need to activate my pass on it now. My order number is IN30302962. I cannot reach any customer service and I will need to use my last travel day on 29/08!  I need help!

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Best answer by seewulf 27 August 2021, 14:14

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Userlevel 6
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Contact them via Facebook, Twitter or this form https://eurail.zendesk.com/hc/en-001/requests/new there is nothing else you can do :/

They were amazing and got back to me very quickly! The pass got reset And I'm good to go. 
 

Thanks for your reply and this information Seewulf!

I’m traveling with an Interrail pass and got robbed in Milan.I got a new phone but need to activate my pass on it now. My order number is IN30297519. I cannot reach any customer service and I need quick help!!

 

 

Same story. Did not get robbed but had to reset my phone and now I need a pass reset. My order number is IN30238477.

Userlevel 6
Badge +8

@Iris Dijkstra  @Mahdi  

Please send a private message to @Nanja  with your Ordernumber and your email used for booking. Please don´t publish yor details here :)

ontop you can open a case via this form 🙂Service Case form

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