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Missing pass confirmation email

  • September 1, 2022
  • 2 replies
  • 64 views
B

I haven’t receieved a confirmation email about the Eurail pass paper format for more than a day.

When can I get it and it’s confirmed?

And is it okay for me to write my ID number and passport number on the place when I write my license number?

Best answer by Claudi.

It seems that this pass was shipped out on 01/09/2022 with date of delivery estimated at 10/09/2022. You should have received a track and trace code too. Please reach out to us in the event of a missing package so that we can follow up accordingly. 

    2 replies

    R
    Railmaster
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    • rvdborgt
    • Railmaster
    • September 1, 2022

    What does it say in your Eurail account, in the Order overview?

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
    C
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    • Claudi.Community Manager
    • Community Manager
    • Answer
    • September 3, 2022

    It seems that this pass was shipped out on 01/09/2022 with date of delivery estimated at 10/09/2022. You should have received a track and trace code too. Please reach out to us in the event of a missing package so that we can follow up accordingly. 

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