Skip to main content
Question

Missing security pop-up during pass activation

  • December 15, 2025
  • 1 reply
  • 11 views

Wondering if anyone has experienced this, and perhaps knows a way to work around this.

During pass activation, when hitting the button ‘Start activation’, a pop-up is supposed to appear and ask for my phone security code. But it doesn't appear. This prevents me from activating my pass.

If I disable the phone security, the rail planner app complains about a lack of proper security, and doesn't let me continue. Little bit stuck, and actually considering cancelling my order and quickly ordering a paper pass instead.

Any ideas?

 

1 reply

Forum|alt.badge.img+10
  • Railmaster
  • December 15, 2025

Please contact customer support for this:
https://eurail.zendesk.com/hc/en-001/requests/new